UiPath Specialist:
Roles and Responsibilities:
- Troubleshooting and providing solutions for production issues raised by either end user / automated monitors / application monitoring tools.
- Knows how to prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management.
- A strong, demonstrable record of customer service. The Process Engineer/Analyst will need to understand customer needs and build effective relationships with business users. The Process Engineer/Analyst must be able to convey plans, issues and concerns to clients and team members in a clear, logical, and concise manner
- Configure/develop in accordance with best practices ensuring a reliable and hardened automation
- Perform testing of the solution in accordance with program standardized test practices
- Support teams during UAT and Production/Pilot phases
- Maintain documentation according to firm standards, best practices, and standard operating procedures
Attributes:
- Self-motivated, team player, action and results oriented
- The ability to methodically solve business and technical problems using innovative and well-planned approaches with well documented, supportable, and extensible developments
- Ability to facilitate effective interaction between clients, vendor software, and colleagues.
- Excellent written and verbal communication skills, including good client interaction skills with the ability to present technical details to a non-technical audience as well as produce clear and concise written documentation
- An understanding of, and a willingness to adhere to, formal change control procedures and disciplines.
- The ability to conceptualize automated solutions and understand the prescribed design architecture and process/performance recommendations
Required Skills, Experience, Qualifications:
- An IT or Business Degree
- 4+ years of experience in a Production Application Support role or similar experience
- 2+ years of professional services experience preferably in automation projects
- 2+ Years of development experience with UiPath
- Excellent interpersonal communications skills
- Excellent customer service, written and verbal communication is a must
- Excellent troubleshooting skills applying logic
- Self-starter, accustomed to working in a busy and dynamic environment
- Experience using cloud-based ticketing portals
- MS Word, MS Excel, MS Exchange proficiency, ZenDesk or similar ticketing platform
- At least 5+ years of experience in Application support. The support will ensure consistency and synchronization across infrastructure components.
- Experience with some or all of the following programming languages is preferred: Microsoft Technology (VB .NET, Windows, Internet Explorer, SQL Server, Web Services)
- Good knowledge of windows server, Virtual machines and SSL
